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:
After Sales Services
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Customer feedback
Customer feedback
Customer Satisfaction Survey
This Service is provided within mainland Singapore only.
Compulsory fields are marked with an asterisk (
*
).
Customer's Name
*
:
(Owner's full name)
Mr
Ms
Mdm
Dr
Address:
BLK No.
HSE No.
Unit No.: #
-
Street Name
*
:
Building Name:
Postal Code:
Office Phone:
ext:
Res. Phone
*
:
Pager / HP No.:
Email
*
:
Date of Service
*
:
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
January
February
March
April
May
June
July
August
September
October
November
December
2020
2019
2018
2017
2016
2015
2014
2013
2012
2011
2010
2009
2008
2007
2006
2005
Type of Service:
One Time Service
Service Contract
Warranty Service
Contract No
*
:
Technicians / Supervisors
Ratings:
Strongly Agree
Strongly Disagree
I am satisfied that
Carrier Technician arrived within contractual specified response time
to provide services.
7
6
5
4
3
2
1
Please provide feedback for rating <5:
I am satisfied that Carrier Supervisor are contactable
in most occasion
.
Please provide feedback for rating <5:
I am satisfied with Carrier Technician's
product knowledge and skills
.
Please provide feedback for rating <5:
I am satisfied with the
quality of work
provided by Carrier Technician.
Please provide feedback for rating <5:
I am satisfied with Carrier Technician
maintaining site cleanliness
after job.
Please provide feedback for rating <5:
I am satisfied that Carrier Technician is
helpful and responsive to customers' feedback
.
Please provide feedback for rating <5:
I am satisfied with Carrier Technician
complying with safety standards
at job site.
Please provide feedback for rating <5:
I am satisfied with the
overall performance of service
provided by Carrier Technicians.
Please provide feedback for rating <5:
Call Centre (Service co-ordinator)
Ratings:
Strongly Agree
Strongly Disagree
I am satisfied with the
courtesy and assistance
provided by Carrier Service Coordinator
7
6
5
4
3
2
1
Please provide feedback for rating <5:
I am satisfied that I can
reach Carrier Service Coordinator
most of the time.
Please provide feedback for rating <5:
I am satisfied with Carrier Service Coordinator's
completeness and accuracy of follow up
Please provide feedback for rating <5:
Supervisor / Engineers
Ratings:
Strongly Agree
Strongly Disagree
I am satisfied with Supervisors/Engineers
quotation response time
.
7
6
5
4
3
2
1
Please provide feedback for rating <5:
I am satisfied with the
quality and accuracy of information
in the quotation.
Please provide feedback for rating <5:
I am satisfied with the job request
follow-up
by the
Supervisors/Engineers
.
Please provide feedback for rating <5:
I am satisfied with the
competency and advice
of Supervisors/Engineers.
Please provide feedback for rating <5:
I am satisfied with the
accuracy of billing information
on the invoice.
Please provide feedback for rating <5:
I am satisfied with the
service report
provided by Supervisors/Engineers.
Please provide feedback for rating <5:
I am satisfied that Carrier Supervisor are
contactable in most occasion
.
Please provide feedback for rating <5:
I am satisfied with Carrier's invitation of Customer Seminars.
Please provide feedback for rating <5:
Overall Service
I am satisfied with the
overall service
provided by Carrier.
Yes
No
If No, Why?
I will
recommend Carrier's service
to someone else.
Yes
No
If No, Why?
I would like Carrier's Representative to
contact me
.
Yes
No
If Yes, please provide your contact number and
preferred calling time
Is there someone you would like to
compliment for outstanding service
provided to you? Please provide the staff’s name and the occasion when you were given an excellent service. We will recognize and reward the staff accordingly.
What
improvements would you like to see in our overall services
? Please write your suggestions (if any).
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