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  Home : About Carrier : Customer Satisfaction Profile : Singapore Radio & Industry Pte Ltd  
Customer Satisfaction Profile

Singapore Radio & Industry Pte Ltd
“Cool comfort and energy savings”

Even before 1994, when Singapore Radio & Industry Pte Ltd (SRI) built a new, 60,000 square foot building with showrooms, a fully equipped warehouse and the SRI's head office, Carrier was well known by SRI.

"One of our dealers was a big supporter of Carrier," said William Tiang, Assistant General Manager at SRI. "That's how we got to know about the brand, and after an impressive introduction, we became big supporters as well."

So, for the new building’s air-conditioning system, the choice was easy. "Carrier is about energy savings and other positive assets,” said William Tiang.

Even the installation of a new Carrier system about a month ago did not get in the way of normal office work.

"There was minimal drilling and knocking and the Carrier men did most of the job after office hours and during weekends and holidays," says Nai Chuan, the other Assistant General Manager of SRI.

“Carrier's discreet remote control box detects and reports any problems, telling the Carrier man exactly what is wrong with any specific part of the system," said Nai Chuan.

"The automatic control system maintains temperature at a comfortable level while saving energy," added William Tiang. "In addition, the air is more natural and things run quieter. The service is very fast too; we just call, and they turn up!"

Obviously, SRI recognizes the value of good after sales service, a policy shared by Carrier.

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