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  Home : About Carrier : Customer Satisfaction Profile : 80 Robinson Road  
Customer Satisfaction Profile

80 Robinson Road
“High service standards and quick response”

80 Robinson Road won a building industry Merit Award for design and construction in 1994 when it was completed. The building, with its 28 floors of offices, is totally cooled by Carrier.

The Building Manager, Mr Latiff, and his team are aided by a building management system, which controls and monitors the air-conditioning, lighting and other electrical equipment, like lifts and water pumps. And of course, then the Carrier Man comes regularly to check and maintain the air-con system.

"A reliable contractor is essential for efficient and professional services,” said Mr Latiff. “Carrier's engineers are well-trained and able to solve difficult problems.”

Mr Latiff, who has been working for a leading property group in Singapore for over 18 years, has managed other buildings and has had experience with other air-conditioning companies.

He commends Carrier for the thorough maintenance done every month, and the annual shutdown when each chiller unit is thoroughly checked and cleaned, a job that takes four days per unit to complete.

To ensure the systems in the building function at all times, Mr Latiff and team are glad to work with the best in the market. Other qualities he looks for are speed of response, technical expertise and availability of spare parts.

"With others, I've found that it often takes longer to get spare parts, even when you work with their authorised contractors," say Mr Latiff, "With Carrier, there's no problem."

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