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  Home : About Carrier : Customer Satisfaction Profile : IMCO Maritime Surveyors  
Customer Satisfaction Profile

IMCO Maritime Surveyors
“Dedicated and customer focused service”

Roy Cole is a man with more salt in his veins than most. Having sailed the seven seas for most of his younger days, the captain now runs a group of companies serving the shipping and marine industry with a wide range of services in Singapore, Malaysia, Indonesia, Myanmar, Hong Kong and the UK.

"Every person in a business must pull his or her weight - as aboard a ship - and ensure that everything works," Roy Cole says. "You don't want to be caught in the open seas with a dead engine!"

Nor does he want to get caught with air-cons breaking down in his office.
“I must ensure the environment is comfortable for my staff. I can't have anyone jumping ship, can I," he said.

When asked why he chose Carrier multi splits for his offices, an apartment, and a 4-bedroom house, he says, "The Carrier Man Can, can't he? They're the best! I never really considered anything else. The office building's central air-con broke down one day, and I decided to install my own units, and that was it!"

The former sea captain also praises the Carrier Men who maintain his air-conditioning systems on a regular basis.

"They are very professional. They come once every second month and do a thorough job. No fooling around, no short cuts. I've not had a problem with my air-conditioning from the start."

"Nowadays, it is rare to find staff who are dedicated and customer focused even in Singapore! But I would be proud to have the Carrier Men serve on any of my ships."

 
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